Cyberlandia Privacy Policy

Effective Date: September 5, 2025

1. Introduction

Cyberlandia (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and safeguard information when you interact with our websites, applications, and cybersecurity services (the “Services”).

By using our Services, you consent to the practices described in this Policy.

2. Information We Collect

We only collect the information necessary to provide and improve our Services. This may include:

– Account Information: Name, email address, phone number, company name, billing and mailing address.
– Authentication Data: Login credentials, SSO identifiers, and related security verification data.
– Device & Technical Information: Browser type, operating system, IP address, device identifiers, session data, and usage logs.
– Support Interactions: Details you provide when contacting us for support or requesting information.
– Payment Information: Limited billing details (e.g., billing address, billing name, payment method) processed through secure third-party payment providers.

We do not intentionally collect sensitive personal information (e.g., health data, biometric data) unless strictly required for security purposes and authorized by you.

3. How We Use Information

We use collected information for the following purposes:

– To provide, operate, and improve our Services.
– To secure accounts, authenticate access, and prevent fraud or misuse.
– To deliver customer support and respond to inquiries.
– To send important service communications (e.g., security alerts, account notifications).
– To enhance user experience, optimize performance, and develop new features.
– To comply with legal, regulatory, and contractual obligations.

We never sell your personal data.

4. Sharing of Information

– We may share your information with trusted third-party service providers who support our operations (e.g., cloud hosting, customer support platforms, payment processors).
– These providers are contractually required to protect your information and may only use it to deliver services on our behalf.
– We may disclose information if required by law, regulation, or legal process, or to protect the rights, safety, and security of Cyberlandia, our users, or others.
– We do not allow unauthorized third parties to collect or use your information for marketing purposes.

5. Security Measures

We implement industry-standard safeguards to protect your data, including:

– Encryption: Data is encrypted in transit and at rest using strong methods (e.g., TLS, AES-256).
– Access Controls: Strict access management and authentication for all employees and contractors.
– Monitoring & Logging: Continuous monitoring, logging, and anomaly detection to identify potential threats.
– Data Minimization: We collect only what is necessary to deliver our Services.
– Employee Training & Confidentiality: Personnel handling data receive security and privacy training and sign confidentiality agreements.

While we take commercially reasonable measures to secure your data, no system is completely immune from unauthorized access.

6. Data Retention

– We retain personal data only as long as necessary to provide Services, fulfill legal obligations, or resolve disputes.
– When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

– Access, correct, or delete your personal information.
– Restrict or object to certain types of processing.
– Opt out of promotional communications at any time.
– Request a copy of your data in a portable format.

You may manage your information through your account settings or by contacting us (see Section 11).

8. International Data Transfers

We may process and store information in the United States and other jurisdictions. By using our Services, you consent to the transfer of information across borders in compliance with applicable laws.

9. Children’s Privacy

Our Services are not directed to individuals under 18, and we do not knowingly collect personal data from minors. If we learn that we have collected personal data from a minor, we will take steps to delete it.

10. Changes to this Policy

We may update this Privacy Policy from time to time. If material changes are made, we will notify you via email or through a notice on our website. Continued use of the Services after changes are posted indicates acceptance of the revised Policy.